Legal warranty applies to all items that you purchase from us. Legal warranty means that a product is or must do what the consumer can expect in all reasonableness. A factory warranty may also apply to some products. This warranty does not affect the legal warranty.
If you have a product with a defect, which is purchased in our store and is within the warranty period, you can submit a return request using our returns form.
When we have received the return request you will receive instructions from us.
- Returns that aren't registered correctly can be rejected
- Always add a copy of the purchase invoice with the shipment
- If possible, send the original packaging
Please note: Physical, visible damage to the returned products are not covered by warranty. In the event that a defect or damage is not covered under warranty, or the research shows that the product is working properly, we will charge EUR 15,00 to compensate for research costs.